Refund Policy
Last updated: April 10, 2026
We want you to be completely satisfied with mailtani. If it's not the right fit, getting a refund is simple and stress-free.
14-Day Money-Back Guarantee
We offer a 14-day, no-questions-asked refund policy. If you are not satisfied with mailtani for any reason within 14 days of your purchase, we will issue a full refund.
No forms to fill out. No hoops to jump through. No questions asked.
This also applies to the yearly subscription plan: if you are charged after your free trial ends and are not satisfied, contact us within 14 days of that charge for a full, no-questions-asked refund. You can also cancel before the trial ends to avoid being charged at all.
How to Request a Refund
Email us at support [at] mailtani.com within 14 days of your purchase and let us know you'd like a refund. Include the email address associated with your account so we can locate your purchase.
Refund Processing
Payments and refunds are handled by Polar.sh, our Merchant of Record. Once we confirm your refund request:
- Refund requests are processed within 2 business days.
- The refund will appear on your original payment method within 5–10 business days, depending on your bank or payment provider.
After the Refund
Once your refund is processed:
- Your account access will be revoked.
- Your data (contacts, campaigns, settings) will be deleted within 30 days.
- If you'd like to export your data before the refund is processed, let us know and we'll help.
After 14 Days
Refund requests made after the 14-day window are handled on a case-by-case basis. If something went wrong, reach out and we'll work with you.
Contact Us
For refund requests or questions, email us at support [at] mailtani.com.